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Thread: Brand new OnePlus 7 Pro - Can?t unlock bootloader.

  1. #1
    Join Date
    2019-Nov
    Posts
    169

    Brand new OnePlus 7 Pro - Can?t unlock bootloader.

    Option is grayed out in developer options. I?ve already researched the issue, and tried all of the obvious fixes. I suspect the issue lies with my carrier. I called 3 times, and spoke with 3 different customer service reps, but none of them have any clue what I’m talking about. The only unlocks they can do is carrier unlocks, which I am told is already done. The phone is 100% paid off.
    Last edited by aaronouthier; 2020-05-23 at 03:37.

  2. #2
    Join Date
    2019-Nov
    Posts
    169
    Just to clarify my question: I’m NOT looking for info on how to unlock my bootloader, but rather I am wondering what to say & what questions to ask my Carrier.

  3. #3
    Join Date
    2015-Nov
    Location
    Australia
    Posts
    445
    Not sure, sorry. We don't have these issues in Oz.
    How about this thread, through:
    https://forum.xda-developers.com/one...reyed-t3941623

    Does this help?

  4. #4
    Join Date
    2019-Nov
    Posts
    169
    Update: I discovered the issue. Although the phone is completely paid off, the original owner didn’t take the time to have it unlocked, as I had thought. I know what the issue is now, and what I have to do. Issue closed.

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