Yes that's right, it may be an unpopular opinion but the technical support side of Kali seems to be lacking.

I have formed this opinion from having posts in the troubleshooting section and they go weeks to forever without being replied to even once!

I have observed that I am not the only one with posts not being answered. If you a casual viewer of this thread take a look at the troubleshooting section, you will see pretty much the entire front page of posts have 0 replies.

This is only an opinion and if you disagree that is fine. This is simply feedback from a community member.