Black screen system can't work

What have you tried:May I have an help, the linux is ok to go in. But the linux syetem does not show properly, it is all blank and asks me to log out to fix an error. The things I do, I follow what it says to try to log out. I am not sure if it is logged out or not, the screen keeps black I can’t do anything on the screen. Could anyone help me fix the error. When using recovery method before going in the system, this option did not work. Hope some one could give me a way. Thanks.

What is the error:Screen all black can’t operate on the screen.

What device is this on:Alienware m15 R6

How can it ask you to log out to fix the problem if the screen is blank?

Basically the whole screen is all black, only the one program work well shows me message to log out to fix problem. The reason to cause problem is that I shut down computer with lots of software open.

[quote=“soil, post:3, topic:7741, full:true”]
Basically the whole screen is all black, only the one program work well shows me message to log out to fix problem. The reason to cause problem is that I shut down computer with lots of software open.

Can you type exactly what the one program says? What is the exact message?

Please log out to fix the problem. I could provide a pic right now. Can you wait for me to taking a photo of screen.

Wait for me, i take a photo of screen.


These are the photos of the linux screen, we can tell programs not working.

Recently I need kali to work, because many things have been set up. For the current Rocky, many things haven’t been set up. It would be a big help for me to fix the error. Thank you.

You didnt think to mention the big pop up saying “Surf Shark”???

So this is a work machine? First off, do you have permission to install Kali on a work machine?

You said you had reinstalled it, can you describe how you went about installing Kali linux, because the SurfShark popup suggests the installation was not successful. Or is this a virtual machine?

I say set up meaning set up in the past, I hope kali to be revoered.

Just reinstall it now. It would be the quickest.

I want to know how reinstall Kali with data kept? Thank you.

You would have to copy the data you want to keep somewhere for safekeeping, installing kali will wipe them

Can you help me solve my problem on Kali system. I can go in kali system, but kali just don’t run well. Programs all can’t run normally. I can’t operate the system. The screen just basically shows black. Please help me figure it out. Thank you.

Thats a pretty vague error description, also dont go around and ask specific people - the whole forum here is there to help you out.

Make sure to have a fully upgraded system first. Updating Kali | Kali Linux Documentation

Afterwards, if the problem persists, look into log files to troubleshoot your problem. The Basics of Troubleshooting | Kali Linux Documentation

Can the photo clearly represent the error? In simple the kali system can’t be operated. Kali is fully updated. For now to update kali, can’t be done. Because can’t run the root terminal. For look into log files, how to do the operation?

I again tell how this error happened. With a lot of programs runing, i turn off kali instantly. Next time i turn on kali, kali can’t properly run, showing a black screen unoperatable.

Any other idea.